PROGRAM TITLE
Effective Customer Service Skills
DURATION
2 days
DATES
- 15 – 16 September 2022
VENUE
Swiss-Belinn Simatupang, Jakarta
PROGRAM OBJECTIVES
To provide participants with a practical integrated set of skills for effectively interacting with external & internal customers. At the end of the workshop, everyone who participates will be better able to:
- Understand the concept of effective personal service
- Provide superior personal service and achieve superior customer satisfaction level
PROGRAM CONTENT
- Concept of effective customer service
- How to develop a positive service attitude
- Identifying and understanding customers’ needs, wants and expectations
- Communication skills; listening, speaking, questioning, choice of words & tone, body language
- How to do pacing and mirroring to establish rapport
- How to be assertive
- Problem – and solution centered approach
- Customers attitudes and how to handle them
- How to handle different customer service situations
LEARNING METHODOLOGY
A proper mix of lectures, Q&A, sharing, discussions, exercises, and activities
RECOMMENDED PARTICIPANTS
- Customer Service Professional
- Sales & Marketing related officers/ managers & supervisors
- Bank Officer/Credit Analysis who handle customers
- Those groomed for above positions
COURSE FEE
- Rp 5.000.000,- per person
- Excluding VAT
- Including a certificate, refreshments, lunch, stationery and writing instruments
REGISTRATION
If you wish to attend, kindly complete and submit the registration form below