Customer Service Management Audit

Training customer service management audit by Trimitra Consultants

PROGRAM TITLE

Customer Service Management Audit

DURATION

2 days

DATES

Upon specific request for 5 participants or more

VENUE

Melawai – Blok M, South Jakarta

PROGRAM OBJECTIVES

After attending, participants will be better able to effectively and efficiently conduct a comprehensive and meaningful CS management audit

PROGRAM CONTENT

Customer Service Management Audit:

  • Overview
  • Planning & preparation
  • Methodology & tools
  • Identification of the required data
  • Data collection, verification and analysis
  • Report

LEARNING METHODOLOGY

A proper mix of lectures, Q&A, sharing, discussions, exercises and activities

RECOMMENDED PARTICIPANTS

  • CS Managers/Senior Officers
  • Marketing & Sales Managers
  • Operations Managers
  • Auditors
  • Planners
  • Those groomed for above position

COURSE FEE

  • Rp 5.000.000,- per person
  • Excluding 10 % VAT
  • Including a certificate, refreshments, lunch, stationery and writing instruments

REGISTRATION

If you wish to attend, kindly complete and submit the registration form below

TC.net: Course Registration Jakarta

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A customer service management audit plays a crucial role in enhancing the overall effectiveness and efficiency of an organization’s customer service operations. By systematically evaluating various aspects of customer service, companies can identify strengths and weaknesses, ensuring they meet or exceed customer expectations.

First and foremost, a customer service audit helps in assessing the quality of interactions between staff and customers. This evaluation provides valuable insights into communication skills, problem-solving abilities, and overall customer satisfaction levels. Through this analysis, organizations can pinpoint areas for improvement, leading to targeted training and development programs that enhance employee performance.

Moreover, such audits facilitate an understanding of customer feedback mechanisms, revealing how well a company listens to its clients and responds to their needs. A thorough examination of complaint resolution processes can uncover systemic issues, allowing businesses to adapt strategies that foster loyalty and retention.

Additionally, a customer service management audit can benchmark performance against industry standards or competitors, offering a clear picture of where a company stands in the market. This information is vital for strategic planning and resource allocation, enabling businesses to implement best practices that drive continuous improvement.

In conclusion, regular audits of customer service management are essential for sustaining high standards and fostering long-term customer relationships.

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OUR MANAGEMENT CONSULTING SERVICES