Customer Service Management Audit
PROGRAM TITLE
Customer Service Management Audit
DURATION
2 days
DATES
- 11 – 12 November 2019
VENUE
Jakarta : The Bellevue Suite or Swiss-Belhotel Pondok Indah or equivalent
PROGRAM OBJECTIVES
After attending participants will be better able to effectively and efficiently conduct a comprehensive and meaningful CS management audit
PROGRAM CONTENT
- CSM audit overview
- CSM audit planning & preparation
- CSM audit methodology & tools
- CSM audit data identification
- CSM audit data collection, verification and analysis
- CSM audit report
LEARNING METHODOLOGY
A proper mix of lectures, Q&A, sharing, discussions, exercises and activities.
RECOMMENDED PARTICIPANTS
- CS Managers/ Senior Officers
- Marketing & Sales Managers
- Auditors
- Planners
- Those groomed for above position
COURSE FEE
- Rp 5.000.000,- per person
- Excluding 10 % VAT
- Including a certificate, refreshments, lunch, stationery and writing instruments
REGISTRATION
If you wish to attend, kindly complete and submit the registration form below