Customer Service Management Audit

PROGRAM TITLE
Customer Service Management Audit

DURATION
2 days

DATES

  • 15 – 16 June 2017

VENUE
Kartika Chandra Hotel Office Tower 4th floor Unit 410 & 411
Jalan Jend. Gatot Subroto Kav 18-20
Jakarta 12930 – Indonesia

PROGRAM OBJECTIVES

After attending participants will be better able to effectively and efficiently conduct a comprehensive and meaningful CS management audit

PROGRAM CONTENT

  • CSM audit overview
  • CSM audit planning & preparation
  • CSM audit methodology & tools
  • CSM audit data identification
  • CSM audit data collection, verification and analysis
  • CSM audit report

LEARNING METHODOLOGY

A proper mix of lectures, Q&A, sharing, discussions, exercises and activities.

RECOMMENDED PARTICIPANTS

  • CS Managers/ Senior Officers
  • Marketing & Sales Managers
  • Auditors
  • Planners
  • Those groomed for above position

COURSE FEE

  • Rp 4.000.000,- per person
  • Excluding 10 % VAT
  • Including a certificate, refreshments, lunch, stationery and writing instruments

REGISTRATION

If you wish to attend, kindly complete and submit the registration form below

Course Registration Form

* indicates required field

Bookmark the permalink.

Comments are closed.