PROGRAM TITLE
Customer Service Management Audit

DURATION
2 days

DATES

• 29 – 30 January 2018

VENUE
Kartika Chandra Hotel Office Tower 4th floor Unit 410 & 411
Jalan Jend. Gatot Subroto Kav 18-20
Jakarta 12930 – Indonesia

PROGRAM OBJECTIVES

After attending participants will be better able to effectively and efficiently conduct a comprehensive and meaningful CS management audit

PROGRAM CONTENT

• CSM audit overview
• CSM audit planning & preparation
• CSM audit methodology & tools
• CSM audit data identification
• CSM audit data collection, verification and analysis
• CSM audit report

LEARNING METHODOLOGY

A proper mix of lectures, Q&A, sharing, discussions, exercises and activities.

RECOMMENDED PARTICIPANTS

• CS Managers/ Senior Officers
• Marketing & Sales Managers
• Auditors
• Planners
• Those groomed for above position

COURSE FEE

• Rp 5.000.000,- per person
• Excluding 10 % VAT
• Including a certificate, refreshments, lunch, stationery and writing instruments

REGISTRATION

If you wish to attend, kindly complete and submit the registration form below

Course Registration Form